Refund and Return Policy
Introduction
Welcome to EB Enterprise Asia Ltd! We are committed to providing high-quality esports furniture and interior design solutions. If you are not entirely satisfied with your purchase, we’re here to help.
Return Conditions
- Time Frame: Returns are accepted within 30 days of the original purchase date.
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Condition of Item: Items must be unopened and in the same condition as received to be eligible for a return.
- Exceptions: Custom products are not eligible for returns.
Refund Conditions
- Eligibility: Refunds are available for items that are defective or incorrect as received.
- Refund Process
- To initiate a refund, please contact our customer support at enquiry@ebluegaming.com or call +14805700405.
- Provide photo evidence of the defective or incorrect item.
Exchange Policy
Exchanges are not allowed. Customers should follow the refund process if there are issues with the product.
Shipping
- Responsibility: Customers are responsible for covering the shipping costs for returns.
- Instructions: Return shipping instructions will be provided by our customer service team upon initiation of the return process.
Additional Information
- Proof of Purchase: Returns must be accompanied by proof of purchase, such as a receipt or order number.
- Return Authorization: A return authorization number or approval from customer service is required before sending items back.
- Processing Time: Refunds will be processed within 90 days from the date we receive the returned item.
Legal and Compliance
- Compliance: This policy complies with Hong Kong consumer protection laws.
- Warranty Information: Products are covered under a warranty for up to 6 months from the date of purchase for defects and malfunctions.
Contact Information
For any questions or concerns regarding returns and refunds, please contact us:
- Email: enquiry@ebluegaming.com
- Phone: +14805700405
- Address: Unit D, 4/F, Block C2, Hang Wai Industrial Center. 6 Kin Fat Street. Tuen Mun. N.T. Hong Kong.